Privacy Policy — 77menang

1 Introduction

77menang ("we", "us", "the Platform", "77menang") operates the online gaming and sports betting platform accessible at 77menang.win. This Privacy Policy ("Policy") applies to all individuals who register as members, visit the website, or otherwise interact with any service provided by 77menang.

We recognise that the personal data you share with 77menang is important to you, and we take our obligations as a data processor seriously. This Policy is intended to give you a clear and honest account of our data practices — not a document designed to obscure them.

2 Data We Collect

77menang collects personal data that is necessary for the operation of the platform, fulfilment of legal obligations, and delivery of a secure gaming experience. The categories of personal data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where required by law for age or identity verification purposes.

3 How We Collect Your Data

77menang collects personal data through the following channels:

• Direct Submission: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal request, or contacting customer support.
• Automated Collection: Technical data collected automatically when you access 77menang.win, including cookies, server logs, and analytics tools that record device and session information.
• Third-Party Verification: Identity and age verification data received from third-party Know Your Customer (KYC) service providers engaged by 77menang to fulfil anti-money laundering and age verification obligations.
• Payment Processors: Transaction confirmation and payment status data received from payment partners including Touch n Go eWallet, Boost, and Malaysian banking institutions.

4 Purposes of Processing

77menang processes your personal data for the following purposes:

• Account Management: Creating, verifying, maintaining, and securing your 77menang account.
• Service Delivery: Enabling access to all platform features including casino games, sportsbook betting, lottery, crash games, and payment processing in MYR.
• Legal Compliance: Fulfilling obligations under anti-money laundering (AML) regulations, age verification requirements, and applicable gaming authority mandates, including recording and reporting obligations.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, account takeovers, and misuse of the platform.
• Responsible Gaming: Monitoring gaming behaviour to identify patterns associated with problem gambling and administering self-exclusion, deposit limit, and session limit tools.
• Customer Support: Responding to enquiries, resolving disputes, and managing complaints.
• Platform Improvement: Analysing aggregate usage data to improve game offerings, platform performance, and user experience — always on a de-identified or pseudonymised basis where practicable.
• Marketing Communications: Sending promotional offers, bonuses, and platform updates to members who have consented to receive such communications. You may withdraw consent at any time.

5 Legal Basis for Processing

77menang processes personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to perform the Member Agreement and provide the services you have requested.
• Legal Obligation: Processing necessary to comply with applicable laws, including AML legislation, gaming regulations, and tax reporting requirements.
• Legitimate Interests: Processing conducted for 77menang's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring — where such interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time without prejudice to the lawfulness of prior processing.

6 Data Sharing & Disclosure

77menang does not sell your personal data to third parties. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Service Providers: Financial data is shared with payment processors (including Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank) to facilitate deposits and withdrawals. These processors are bound by their own privacy and security obligations.
• Identity Verification (KYC) Providers: Identity and age verification data may be shared with licensed third-party KYC service providers to meet legal compliance obligations.
• Gaming Software Providers: Limited technical and gaming data may be shared with certified game providers for the purpose of game operation, RNG certification, and dispute resolution.
• Regulatory Authorities: 77menang may be required to disclose personal data to gaming regulators, law enforcement agencies, or other competent authorities in response to lawful requests or legal obligations.
• Internal Group Companies: Data may be shared within the 77menang corporate group for the purposes of platform administration and corporate governance, under equivalent data protection standards.

7 Data Retention

77menang retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable law. The following general retention principles apply:

• Account data is retained for the duration of your active membership and for a minimum of five (5) years following account closure, to satisfy AML and gaming regulatory obligations.
• Transaction and financial records are retained for a minimum of seven (7) years from the date of each transaction, in accordance with financial record-keeping requirements.
• Marketing consent records are retained until withdrawn and for two (2) years thereafter as evidence of consent history.
• Support communications are retained for a minimum of two (2) years from the date of resolution.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with 77menang's data destruction procedures.

8 Security Measures

77menang implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• Encryption in Transit: All data transmitted between your browser or device and the 77menang platform is encrypted using SSL/TLS protocols. This applies to all login sessions, payment flows, and account management interactions.
• Encryption at Rest: Sensitive data — including passwords and financial identifiers — is stored in encrypted form. Passwords are hashed using modern cryptographic algorithms and are never stored in retrievable plain text.
• Access Controls: Access to personal data within 77menang's systems is restricted to authorised personnel on a strict need-to-know basis, enforced by role-based access controls and audit logging.
• Fraud Monitoring: Automated systems monitor account activity for indicators of fraud, account takeover, or unusual transaction patterns, triggering security alerts and additional verification steps where appropriate.

No data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. While 77menang employs commercially reasonable security measures, we cannot warrant absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9 Cookies & Tracking Technologies

77menang uses cookies and similar tracking technologies on its website. Cookies are small text files placed on your device that help us recognise you, remember your preferences, and understand how you interact with the platform.

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the operation of the 77menang platform, including session management, security, and login state. These cookies cannot be disabled without impairing core functionality.
• Performance & Analytics Cookies: Used to collect aggregate, anonymised data on how visitors use 77menang.win — page views, navigation paths, and session durations — to help us improve the platform.
• Functional Cookies: Store your preferences such as language settings and game lobby configurations to provide a more personalised experience.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to use the 77menang platform. Disabling performance or functional cookies will not prevent access but may reduce personalisation features.

10 Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 77menang:

• Right of Access: You may request a copy of the personal data 77menang holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to overriding legal obligations (such as AML record-keeping requirements) that require continued retention.
• Right to Restriction: You may request that 77menang restricts processing of your data in certain circumstances, such as while a dispute is under review.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request a structured, machine-readable copy of your data.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of prior processing.
• Right to Object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes.

To exercise any of these rights, please contact 77menang's support team via live chat or at the email address listed in Section 13. We will respond to data subject requests within a reasonable timeframe and in accordance with our legal obligations.

11 Children's Privacy

The 77menang platform is strictly intended for adults aged 21 years and above. 77menang does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process.

If 77menang becomes aware that personal data has been collected from an individual under 21 without appropriate consent, such data will be deleted immediately and the associated account will be closed. If you believe that a minor has created a 77menang account, please contact our support team immediately.

12 Changes to This Privacy Policy

77menang reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered members via their registered contact details or through a prominent notice on the 77menang platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the 77menang platform following the effective date of any amendment constitutes acceptance of the revised Policy.

13 Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 77menang, please contact our support team using the details below. All data-related enquiries are treated with priority and handled in accordance with our data subject request procedures.

• Live Chat: Available 24/7 within the 77menang platform dashboard.
• Email: [email protected] (plain text — not a clickable link)

77menang aims to acknowledge data subject requests within 3 business days and to resolve them within 30 calendar days of receipt, or within any shorter period required by applicable law.